Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs Review

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Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs ReviewThis book is for people who have to evaluate and justify their training programs. The authors are a father and son team. They have come up with a very interesting structure for evaluating training efforts. The methods begin with the response or smile sheets. While some criticize these instruments, the authors make some great points about why they are important, how to construct them, and offer several good samples you can use in designing your own.
The second level measures what they learned from the training. You can use control groups, measure what they knew before and after, focus groups, or the other suggestions they make. They emphasize the third level and it is quite important. It is a longer term measurement of changed behavior in those who took the training. They offer many ways to measure it and are frank about it being hard to do. But it is the connector to the fourth level, which ties the first three steps to results achieved through the training. They are clear that the goal is not to produce proof, but to accumulate evidence including indirect evidence to a level that convinces the readers of the report.
I like the fact that they offer samples of all the instruments they recommend including the final level 4 report.
Their writing can be a tad repetitive and the phrasing is not terribly polished, but the substance is very worthwhile if you need to evaluate and justify training programs.
Reviewed by Craig Matteson, Ann Arbor, MI
Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs OverviewThe authors draw on their decades of collective expertise to offer time-tested advice for putting their training effectiveness model into practice. This new, concise, hands-on guide is designed as a companion volume to Donald Kirkpatricks bestselling "Evaluating Training Programs."

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