After the Sale: How to Manage Product Service for Customer Satisfaction and Profit Review

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After the Sale: How to Manage Product Service for Customer Satisfaction and Profit ReviewI am CEO of a company in Asia that provides technical support for medical equipment. I employ many "engineers" in several countries. While my team has a very solid grasp of the science side of engineering - on average they have been rather weak on the "art" side of technology support. It is safe to say that this is a global phenomenon. I needed a tool to help them understand the complexities of post production service and most importantly - customer satisfaction.
"AFTER THE SALE" says it all. I would like to formally thank the authors for writing the book that is saving my company a lot of time and money" - and keeping my customers satisfied.
I have not only purchased this book - but all of the other technical support books by the same author. A good use of my companies resources!
Brian de Francesca, CEO - Asia Bio Systems (360) brian@asiabio.comAfter the Sale: How to Manage Product Service for Customer Satisfaction and Profit Overview"After the Sale: How to Manage Product Service for Customer Satisfaction and Profit" is the successor to four successful editions of "Service Management Principles & Practices."This book is foundation material for service managers of all levels.Topics include Terms, objectives, benchmarks, financials, forecasting, personnel, organizaitons, training, maintenance technology, inventory management, physical distribution, call management, customer satisfaction, information systems, marketing, quality and professional services.

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