Call Center Operations: A Guide for Your Journey to Best-Practice Processes Review

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Call Center Operations: A Guide for Your Journey to Best-Practice Processes ReviewThis book introduces some best practices in managing a call center. It's a good way to check where you are in terms of customers and employees, as well as strategy, position, technology, and measures. After each element is explained, the book lists some questions to ask yourself and what can stop you from improving. It's a good basicCall Center Operations: A Guide for Your Journey to Best-Practice Processes OverviewAs one of the titles in the American Productivity & Quality Center's Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

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