Youth Leadership: A Guide to Understanding Leadership Development in Adolescents (Jossey-Bass Education Series) Review

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Youth Leadership: A Guide to Understanding Leadership Development in Adolescents (Jossey-Bass Education Series) Review3*'s
The book results from 13 years' work by two Pittsburgh educators. They address a difficult question in adolescent growth: how can we promote the development of young leaders? They propose a stage theory of leadership development in teens, over five leadership skill areas (information and thinking, attitudes, communication, decision-making, and stress-management) in three chronological developmental levels ("I'm not a leader," "I am a leader," and "I'm going to step up and do it"). The general thrust of development and leadership training is toward ever-more responsible and conscious decision-making and action on the part of the teen. They are looking to develop persons who "influence others in an ethical and socially responsible way."
Few books address leadership development in adolescents, but this one does. It is a great relief from business-oriented "leadership" books, such as Jack Welch's Straight from the Gut, which promote ersatz values and celebrity status as examples of leadership. Instead, these authors see the teaching of leadership as one of the most ethical acts that a community of caring adults can provide for teens. They see leadership as a central element in democratic and humane behavior. This book is not, however, a "how to" book and contains no experiential exercises or adventure tasks.
The authors stop short, however, of examining in detail why we do not do better in educating young leaders. It is not clear why they do not take the next obvious step, to advocate that leadership skills (which they outline well) should be embedded into the social curriculum of all middle and high schools, on a daily basis. After all, if we are serious about developing young leaders in society, perhaps we should be more explicit about it, and weave a deliberate web of development into every teenager's life.Youth Leadership: A Guide to Understanding Leadership Development in Adolescents (Jossey-Bass Education Series) OverviewBased on fifteen years of work with teens and the adults in their lives, Youth Leadership identifies the three major stages of adolescent leadership development. It outlines practical, tactics for developing leadership skills through experiences at home, school, community, and work, and?most importantly?a shows how adults in these settings can have a positive impact. Josephine van Linden and Carl Fertman provide flexible strategies that can be used with adolescents in any program and in varied settings, and offer diagrams, tables, and charts to clarify recommAndations and processes. From teachers and principals to directors of community programs and religious institutions, anyone interested in developing leadership in young people will find Youth Leadership to be a rich source of information and guidance, and an invaluable tool for nurturing the citizens and leaders of tomorrow.Part One: The Potential for Adolescent Leadership1. Adolescents as Leaders2. Developmental Needs3. How Adolescents Develop LeadershipPart Two: The Stages of Leadership Development4. Stage One: Awareness5. Stage Two: Growth and Activity6. Stage Three: MasteryPart Three: Strategies for Leadership Development7. How Adults Can Nurture Leadership Development8. What Organizations and Communites Can Do9. Training and Programming Issues10. Sustaining Leadership DevelopmentJosephine van Linden is director of the Leadership Development Network at the University of Pittsburgh.Carl I. Fertman is professor of education at the University of Pittsburgh.

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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Review

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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff ReviewFrom the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, get this book! It is worth the money. I have purchased several books in this genre. This book and the book "Why Employees Don't Do What You Want..." by Fournies have turned out to be the most useful.Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Overview
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.


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Life Skills Activities for Secondary Students with Special Needs Review

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Life Skills Activities for Secondary Students with Special Needs ReviewI have used this book to plan lessons for my secondary students who have severe cognitive disabilities. My main problem with the book is that it relies heavily on worksheets and activities that require the student to be able to read. Since my students do not read, these worksheets were not appropriate for me. I was able, however, to adapt and modify the ideas to meet my needs. As a reference tool for ideas, it is a great book.Life Skills Activities for Secondary Students with Special Needs Overview
Ready-to-use lessons for teaching basic life skills to adolescents with special needs

This book offers teachers and parents a unique collection of more than 200 worksheets to help adolescents with special needs build the life skills they need to achieve independence and succeed in everyday life. The book provides 22 complete teaching units focusing on basic life skills such as handling money, succeeding at school, using the Internet safely, getting and keeping a job, and much more. The book contains 90 reproducible worksheets for teaching students how to apply these life skills to real-life situations.
A revised and updated edition of the classic book for teaching basic life skills to adolescents with special needs
Includes complete teaching units with reproducible worksheets and discussion questions that teach basic life skills
Offers ideas for fostering skills like using the Internet, handling money, succeeding at school, getting and keeping a job, and more
Mannix is the best-selling author of Social Skills Activities for Special Children, Life Skills Activities for Special Children, and Writing Skills Activities for Special Children
--This text refers to the Paperback edition.

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