Gower Handbook of Quality Management Review

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Gower Handbook of Quality Management ReviewThe production of a new edition has given the opportunity for extensive revision and for rearranging the book around one of the many variants of the cycle of learning - in this case Plan-Do-Check-Act
Part 1, Plan has five chapters concerned mostly with statutory issues (Health and safety, product safety) and with training. Part 2 has 11 chapters concerned with quality assurance in relation to procurement, supply, process, product, service and so on and with associated documentation and records in the context of ISO 9000. Part 3, Check, has ten chapters concerned with statistical analysis, audit and review and benchmarking. Part 4, Act, has seven chapters concerned with various aspects of quality management, including ISO9001 certification, continuous improvement, the use of the balanced scorecard, Total Quality Management and environmental/sustainability issues.
The coverage is comprehensive, within a perspective that focuses on quality management as a service rather than as a strategic driving force for change.Gower Handbook of Quality Management OverviewThis thoroughly updated and restructured handbook builds on the strengths of the second edition and drawing on the experience and expertise of the contributors to offer a comprehensive guide to quality management. As well as correcting out-of-date material (for example, in relation to ISO 9000), the third edition has been reorganized according to the well-known quality concept of "plan-do-check-act", reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has also been developed from its original leaning towards engineering to make it applicable for businesses in general. While the chapters are not intended to give the most comprehensive treatment available on any given topic, they do provide sufficient information to enable managers to gauge the importance and usefulness of the subjects covered.

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